(FAQ) – Prime Hall

1. What is Prime Hall?
Prime Hall is your go-to online store for high-quality products at unbeatable prices. We focus on delivering excellent customer service, fast shipping, and a seamless shopping experience.

2. How long does shipping take?

• Domestic Orders (Within the U.S.): 7-14 business days.

• International Orders: 14-31 business days.

• Please note that processing times may take 1-3 business days before shipment.

3. How can I track my order?
Once your order has been shipped, a tracking number will be uploaded as soon as possible. You can check the tracking status on our Track Your Order page.

4. Do you accept returns?
Yes! We accept returns within 30 days after delivery. Items must be in their original condition, unused, and in the original packaging. To initiate a return, please contact our support team at support@primehall.com.

5. What should I do if my order is delayed?
Shipping delays can happen due to high demand, customs processing, or unforeseen circumstances. If your order hasn’t arrived within the estimated timeframe, please check your tracking information or contact our support team for assistance.

6. What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the issue, and we’ll send a replacement or issue a refund.

7. Can I cancel or change my order after placing it?
We process orders quickly to ensure fast shipping. If you need to make changes or cancel an order, please contact us within 12 hours of placing it. Once an order is shipped, we cannot make modifications.

8. Do you offer free shipping?
We occasionally offer free shipping promotions. Sign up for our newsletter or check our homepage for updates on special offers.

9. What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment methods. Your payment information is encrypted and safe.

10. Do you ship worldwide?
Yes, we ship internationally! Delivery times vary depending on the destination. Please refer to our international shipping policy for estimated delivery times.

11. Do I have to pay customs fees for international orders?
International orders may be subject to customs duties or taxes based on your country’s regulations. Customers are responsible for any applicable fees.

12. How do I contact customer support?
For any inquiries, reach out to us at primehallstore@gmail.com. We strive to respond within 24 hours.

Still have questions? Feel free to contact us anytime. We’re here to help!